Terms and Conditions

Please read these Terms & Conditions carefully as they affect your rights and liabilities under the law and the terms governing your use of the Ramsdens Got Gold Get Cash service. If you do not agree to these terms and conditions, please do not use the service.  
1.    Restrictions
a)    The service is for your personal use only.  
b)    In order to make use of the service you must:
i.    be at least 18 years of age;
ii.    be the owner of the gold you are wishing to sell, acting on your own behalf and not, for example, as the representative or agent for someone else
c)    If you send us more than £1,000 worth of gold (either in one GoldPak or in several GoldPaks over an extended period of time), you agree that you may have to provide us with proof of identification before we pay you (see paragraph 5 below for details) so that we can meet our legal obligations.
2.    Posting and insurance
a)    When sending us your gold you must:
i.    place it in the clear plastic bag in your GoldPak, complete the label on the front of the clear plastic bag and place it in the prepaid Royal Mail Special Delivery Envelope; and
ii.    take the Royal Mail Special Delivery Envelope to your local Post Office where you will be issued a receipt.
b)    Any gold that you send to us using the Royal Mail Special Delivery Envelope will be insured by the Royal Mail in case it gets lost or damaged in the post for up to £500.  This means that, if the Royal Mail Special Delivery Envelope gets lost or damaged before we receive it, you will not be able to claim more than £500.  So, if you think that the value of your gold is more than £500, please order further GoldPaks, as appropriate, and divide your gold up so that each Royal Mail Special Delivery Envelope only contains a maximum of £500 worth of gold.  Alternatively you can choose to purchase additional insurance at your own cost (additional insurance is available from the Post Office).
c)    If you want to make a claim under the insurance you need to contact the Royal Mail directly and you will need your receipt.  
d)    All Royal Mail Special Delivery Bags received will be weighed prior to them being opened by two people monitored by CCTV. In the event of a dispute between the total weight received and the weight on your receipt from the Post Office, our weight will be considered final but we will always act reasonably and fairly when taking this decision. In the event of a dispute in relation to the contents of a Royal Mail Special Delivery Envelope, we will check the CCTV and details will be shared with you.  However, this does not allow us to determine the quality of pieces.
3.    Valuations
a)    When we receive your Royal Mail Special Delivery Envelope, one of our trained staff will value your gold, based on the carat of the gold and its weight (not based on its retail resale value).  For details of the current prices, please check our Website or contact the Got Gold Get Cash team (see paragraph 13 below).
b)    You agree that we may test your gold as part of the valuation process.  This process may result in a small mark being left on your gold and you agree to this and understand that it is possible this may reduce the value of your gold should you decide not to sell it to us.  If you do not want us to test your gold, please do not send it to us.
c)    If following testing we cannot verify your items are gold paragraph 6 below will apply.
d)    From time to time, if we consider that the retail resale value of the item you have sent in is greater than the value based on the carat of the gold and its weight (which might happen, for example, if you send in jewellery which contains diamonds) we may, at our discretion, offer you a price based on the retail resale value.  If this is the case, when we give you an offer for the item (see paragraph 4.a below), we will let you know that this is based on the resale value of the item in one of our stores.
e)    From time to time we may make offers for other precious metals as well as gold.  We will tell you when we do this and these terms and conditions will apply.
4.    The offer
a)    Once we have valued your gold, we will let you know the price that we will pay you for the gold by phone, email or letter, depending on the contact details you have provided.  If you send items that contain other materials and/or gemstones, the offer will be for the whole item received.  We will not return such other materials or gemstones to you unless you reject the offer (in which case the whole item will be returned to you in accordance with paragraph 6 below).  We will use reasonable endeavours to contact you within three working days of receiving your Royal Mail Special Delivery Envelope to let you know the offer.
b)    If you accept the offer, the terms in paragraph 5 below will apply.
c)    If you do not accept the offer, then paragraph 6.b below will apply.
5.    Payment to you
a)    If you accept the offer, we will send payment to you within three working days from the day on which you accept the offer
b)    Please note that, once you have accepted the offer, we are not able to return your gold to you.  This is because we may already have sold it to a third party.
6.    Returning your gold to you
a)    If we are unable to verify some or all of your items as gold we will notify you of this and find out whether you would like us to send your item(s) back to you or donate them to charity.  If you decide that you would like the items returned, we will post them back to you within five working days via second class post.
b)    If  you decide not to accept the offer we will post your gold back to you within five working days.  We will post your gold (and other material, as applicable) back to you via Royal Mail Special Delivery at our expense and will insure it up to a value of £500.
7.    Responsibility for and ownership of gold
a)    We will be responsible for any loss or damage to your gold from the time delivery from the Royal Mail is accepted by us.  If we send your gold back to you in accordance with paragraph 6 above, we will no longer be responsible for any loss or damage from when it is delivered to your address (as specified by you on the label on the clear plastic bag).
b)    You will own your gold until you notify us of your acceptance of an offer in accordance with paragraph 4.b above, at which point ownership will pass to us.  If you have sent items we have been unable to verify as gold and you agree for them to be donated to charity the ownership will pass to us at this point.
c)    If we return your gold (and any other materials as appropriate) to you in accordance with paragraph 6 above, you will remain the owner of your gold at all times.  The Royal Mail will be responsible for any loss or damage to gold up to £500 after accepting the delivery from us.  If a claim is required we will make this claim on your behalf.
d)    If we return only items we have been unable to verify as gold you remain the owner of these items at all times.  
8.    Copyright and Other Intellectual Property Rights
For the purpose of these Terms and Conditions the expression "Site Information" means any images, graphics, photographs, text, information, data, animations, videos, applets, computer programs, computer code and scripts operating within, appearing in, published on or which form part of, this site (the "Site").
Unless otherwise expressly stated, all intellectual property rights (including, without limitation, copyright, trademarks, service marks, database rights and trading names) in the Site Information are owned by us, Ramsdens Financial Limited (Company No. 03045495, having its registered office at Unit 16, The Parkway Centre, Coulby Newham, Middlesbrough, TS8 0TJ.) We may publish photographs, images or text on the Site in which the copyright is not owned by us. Where this is done, and where practicable, we acknowledge the copyright owner.
You may view the Site Information in a web browser for private browsing purposes only. Copying the Site Information into a computer cache or storage device for private on or off-line browsing purposes is also permitted. You may not make a copy of the Site Information or any part of it for any other purpose without our prior written consent, which may be granted at our sole discretion (or where we do not own the copyright, we will direct you to the owners themselves for such consent, where reasonable practicable). Furthermore, and without prejudice to the foregoing, you are not permitted to use, display or otherwise incorporate the Site Information into any web page which does not form part of the Site by hypertext link, or by any other means other than copying, without our prior written consent. Nothing in these Terms and Conditions or on the Site constitutes a license to use or copy the Site Information in any way.
9.    Your personal data
a)    We will use the information that we collect about you to provide the service to you and for our own internal marketing and research.
b)    We will never pass your personal information to anyoneelse except where we have your consent; we are required or permitted to do so by law; to other companies who provide a service to us to enable this service to be fulfilled; and any successors in title to our business.
10.    Our responsibility to you
a)    Nothing in this paragraph 10 shall limit or affect our liability resulting from anything we provide to you being found to be unsafe or if something we do negligently causes death or personal injury.
b)    Subject to paragraph 10.a, if we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time we receive your gold, up to a sum of £500.
c)    Nothing in these Terms & Conditions affects your statutory rights (which include, for example, that we will provide the service to a reasonable standard and within a reasonable time).  For more information on your statutory rights you can contact your local Citizens Advice Bureau or Trading Standards Office.
11.    Your responsibility to us
You are responsible for any losses that we suffer as a result of you being in breach of paragraph 1.b.ii above, i.e. if you are not the owner of the gold you send to us.
12.    General
a)    We may transfer our rights under these Terms & Conditions to another business where we reasonably believe your rights will not be affected.
b)    If you breach these Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms & Conditions.
c)    We shall not be responsible for any breach of these Terms & Conditions caused by circumstances beyond our reasonable control.
d)    These Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.
13.    The Got Gold Get Cash team
If you have any queries or complaints, please call us on 01642 579957 9am to 5pm, Monday to Friday, excluding public holidays. Alternatively, you can email us at CustomerServices@GotGoldGetCash.co.uk or write to us at:
Ramsdens Got Gold Get Cash
PO Box 211
Middlesbrough
TS8 8AU
Got Gold Get Cash is operated by Ramsdens Financial Ltd, a company registered in England whose registered office is Unit 16, The Parkway Centre, Coulby Newham, Middlesbrough, TS8 0TJ
Company Registration No. 3045495        VAT No. 654 2564 31